E-commerce Portal Database Support

Problem Statement

The client is a prominent e-commerce company that operates a robust online portal, catering to a diverse customer base. The company sought our expertise to enhance and manage their database infrastructure, ensuring optimal performance, security, and reliability. We were also required to create ETL jobs for data movements and develop scheduled reports and analytical dashboards.

Solution Overview

Our engagement with the client encompassed a comprehensive set of tasks aimed at fortifying their database environment. The key objectives were to streamline day-to-day database administration, enhance security measures, optimize performance, and facilitate seamless collaboration with the application development team. Below is a list of tasks that we managed for the client.

  • Day-to-Day DBA Activities on RDS Aurora: Conducted routine database administration tasks to ensure the stability and efficiency of the RDS Aurora environment.
  • Backup/Restore Procedures: Implemented robust backup and restore procedures to safeguard critical data and expedite recovery in case of unforeseen events.
  • Audit on PII Data: Conducted thorough audits on Personally Identifiable Information (PII) data to ensure compliance with privacy regulations and mitigate potential security risks.
  • User Management: Streamlined user management processes, ensuring efficient onboarding/offboarding procedures and maintaining an updated user repository.
  • Privileged Access Review: Implemented regular reviews of privileged access to restrict and monitor high-impact permissions, enhancing overall security posture.
  • User Access Review: Conducted periodic reviews of user access to align permissions with business requirements and ensure data integrity.
  • Security Enhancements: Implemented additional security measures to fortify the database against potential threats and unauthorized access.
  • Database Performance Optimization: Monitored and analyzed slow queries, collaborating closely with development teams to identify and rectify performance bottlenecks.
  • Patching and Upgrades: Executed timely patching and upgrades to keep the database environment up-to-date with the latest features and security patches.
  • Vulnerability Management: Implemented a proactive approach to identify and address vulnerabilities promptly, minimizing the risk of potential exploits.
  • Release Coordination with App Team: Collaborated with the application development team to facilitate seamless release coordination, ensuring compatibility between database changes and application updates.
  • Infrastructure Monitoring with LogicMonitor: Integrated the database infrastructure with LogicMonitor, providing real-time insights into system health and performance metrics.
  • Developing reports in Pentaho PDI and Metabase: Created reports and scheduled those using Pentaho PDI and Metabase reporting tools.
  • ETL Development: Developed data pipelines within databases of the organization using Pentaho PDI.

Tech Stack leveraged

The deployment has below tech components

  • MySQL Aurora as the application database
  • Snowflake and Redshift for data warehouse
  • Pentaho PDI for ETL and scheduled reports
  • Metabase for analytical dashboards and also scheduled reports
  • Shell scripting for various automation tasks
  • Logic Monitor for infrastructure monitoring

Benefits Delivered

Our comprehensive database support significantly contributed to the enhancement of the client’s e-commerce portal. Key outcomes include:

  • Improved database performance, leading to enhanced user experience.
  • Strengthened security measures, ensuring the integrity and confidentiality of customer data.
  • Streamlined operational processes, reducing downtime and enhancing overall system reliability.
  • Reduced cost by right sizing the infra by monitoring the usage and system metrics.
  • Effective coordination with the application team, resulting in smooth releases and updates.
  • Maintaining and developing ETL jobs as per requirement.
  • Successfully delivered multiple reports and analytical dashboards which provided better visibility to different aspects of the business.

Our tailored approach to database support for the client not only addressed immediate concerns but also established a robust foundation for future scalability and innovation. By seamlessly integrating with their operational framework, we enabled client to focus on their core business activities while maintaining a secure and high-performance database environment.